Frequently Asked Questions (FAQs)

Ordering & Payment
1. What payment methods do you accept?

We accept PayPal and all major credit/debit cards (Visa, MasterCard, American Express, Discover). Your transactions are securely processed to ensure privacy and protection.

2. Can I cancel or modify my order?

We allow cancellations within 2 hours of placing your order. However, a 30% transaction fee will be deducted. Once your order is processed, cancellations or modifications are no longer possible.

3. How do I know if my order was placed successfully?

After placing your order, you’ll receive a confirmation email with your order details. If you don’t receive it within a few minutes, please check your spam folder or contact us.

Shipping & Delivery
4. Where do you ship to?

We offer worldwide shipping with discreet packaging to maintain your privacy.

5. How long does shipping take?

  • Standard Shipping: 7-10 days

  • Express Shipping: 5-7 days

  • VIP Shipping: Prioritized processing (does not affect delivery speed)

Processing times typically take 1-3 business days before shipping.

6. Is the packaging discreet?

Yes! We value your privacy, and all orders are shipped in plain, unmarked packaging with no mention of the product inside.

7. How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number to monitor its progress.

Returns & Exchanges
8. Do you accept returns or exchanges?

Due to hygiene and quality reasons, we do not accept returns or exchanges unless the product arrives damaged or defective.

9. What if my item arrives damaged?

If your product arrives defective or incorrect, contact us within 48 hours of receiving it with photos, and we will resolve the issue with a replacement or refund.

Product & Care
10. How do I choose the right size?

Each product has a detailed size chart on its page. If you're unsure, contact our support team for guidance.

11. How do I care for my lingerie?

To extend the life of your lingerie:

  • Hand wash with mild detergent in cold water

  • Air dry to maintain fabric quality

  • Avoid bleach and high-temperature drying

Privacy & Security
12. Will my personal information be protected?

Absolutely! We use secure encryption and never share or sell your data. All purchases are private and secure.

13. How will the charge appear on my statement?

For discretion, charges will appear under a generic business name rather than Agusl.com.

Customer Support
14. How can I contact you?

You can reach us via email at support@agusl.com. We typically respond within 24 hours on business days.

Have more questions? Contact us anytime! We're here to help.