Refund policy

Return & Exchange Policy – Agusl.com

At Agusl.com, we are committed to providing high-quality, luxurious erotic lingerie while prioritizing hygiene, discretion, and customer satisfaction. To maintain the integrity of our intimate products, we have a strict return and exchange policy.

Eligibility for Returns & Exchanges

Due to hygiene concerns, all lingerie and intimate wear are final sale and cannot be returned or exchanged unless defective or incorrect.

Returns for Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must contact us within 7 days of delivery with:
✔ Your order number
✔ Clear photos showing the issue

Once approved, we will provide a replacement or store credit. Refunds are issued only in rare cases of product unavailability.

Strictly Non-Returnable Items

To ensure customer safety, we do not accept returns on:
❌ Worn, washed, or altered items
❌ Items missing original packaging and tags
❌ Panties, thongs, bodysuits, and other intimate apparel
❌ Clearance or promotional items

Order Cancellation Policy

We process orders quickly for fast and discreet shipping.

• Cancellations within 2 hours: Allowed, but a 30% bank transaction fee will be deducted.

• After 2 hours: Orders cannot be canceled as they are already being processed.

Privacy & Discreet Shipping

Your privacy is our priority. All orders are shipped in plain, unmarked packaging, with no product details on the label.

How to Request a Return

📩 Email support@agusl.com with your order number and issue details.
⏳ Our team will review your request within 48 hours and provide further instructions.

For any questions, feel free to contact support@agusl.com.